In the following terms and conditions “we”, “our” and “us” means Fincaloe (Nele Callebaut), with all its rights. Fincaloe (Nele Callebaut) BE0479058749 has its headquarters at Jan van Aelbroecklaan 55, 9050 Ghent, Belgium, and can be reached via e-mail: hello[a]fincaloe.eu or phone +32 456 64 81 92.

When you buy a product, experience, course, lecture or ticket to any of our events, or visit our events, you agree to these terms and conditions, whether you read them or not. This applies even if you are our client. Fincaloe disclaims all liability in relation to enlighten the visitor / customer of our terms & conditions.

 

EVENT

A visitor is only entitled to entry to our events, if you can show a purchased valid ticket, or an invitation. On request you should be able to show a valid ID card. If there is an age limit, it will be announced before the event. We do not accept fake tickets, fake invitations or fake IDs. On suspicion of crime, the police will be summoned.

Access to our events could be denied, if you without our permission try to enter with: professional photographic-, film- or sound-recording equipment, food, drinks, animals, drugs, fireworks, weapons, sticks, aerosol dispensers, glassware, CS gas, or other objects that we can consider as dangerous. Our staff has the last word in case of discussion. Confiscated goods are returned for a fee of €100.

Fincaloe is entitled to search visitors to the event, when entering and/or during the event. A person who refuses to undergo such a search may be prohibited from entering the event, or may be immediately removed from the event, without being entitled to a refund of the admission fee. We decide what is necessary to do, in order to maintain public order and safety during the event.

We reserve the right to decide if you are suitable for other visitors. This provision applies even if we are of the view that a visitor wearing an item of clothing, or wearing or carrying any sign, that Fincaloe believes may be discriminatory or offensive to other visitors, that may lead to aggression, agitation or harm Fincaloe or the event. At the entrance should you as a visitor be decently dressed. You must be respectful to other visitors, and you may not strip you naked.

A visitor should not in any way perform, or ask someone to cause damage to third parties, any equipment or anything that is owned or leased by Fincaloe. Any vandalism will be reported to the police, you can also get banned from our future events.

If it's not allowed to smoke indoors, follow our instructions to the designated smoking areas.

The visitors to our events are obliged to comply with the regulations and/or any amendments to them and with instructions given by Fincaloe, the operators of the location where the event is being held, the security staff, the fire brigade, the police and other authorized persons. Visitors who violate an order or prohibition will be removed immediately.

When you buy a ticket to our events, you have permission to sell them to third parties, but you have no permission to use them as prizes in various competitions, without permission from us. If this prohibition is violated, we will be entitled to refuse entrance to the event. Fincaloe will not, under any circumstances refund a bought ticket.

Visitors enter our events on their own risk. We are always limited to the amount the insurance company pays out, in case of injury. We disclaim all responsibility when it comes to visual disturbance and hearing loss. A visitor should not touch, stand right next to, or look straight into any sound, or light effect. This also applies to strobe effects, laser effects and film projectors. Music may be played loud at our events and Fincaloe advises the visitors to give their hearing a rest periodically during the event, by moving to a space where no, or lower volume of music is being played.

Fincaloe is authorized to make audio and/or visual recordings of any event we make, and the visitors to the events and to duplicate and publish those recordings in any manner whatsoever. When you visit our events, you agree that recordings can be made, edited, published and used, but you can not demand compensation. If a visitor take a photo(s) with a camera or cell phone, Fincaloe owns the photo(s), and have the right to use it for what we want, even if the visitor publishes it/them on the internet, etc.

The marketing we do, such as posters, TV commercials, radio advertising, internet advertising, or other commercial advertising, may not be copied, modified or manipulated without a written permission from Fincaloe.

We will keep our event schedules as best we can, there may be variations and deviations in a planned event. Delay may occur.

Illness or cancellation by Fincaloe, or bad weather conditions, will give Fincaloe the right to postpone any event to another date, or to hold it at another location, or to cancel the event. If an event is moved to another date or being canceled, we will inform you in a appropriate way.

Fincaloe assumes no liability for any damage against the visitors if an event is canceled, such as booked hotels, flights, busses, taxi etc.

You are as a visitor obligated to follow us through our website www.fincaloe.eu, phone, e-mail, social media or event page in order to stay updated about the events that you have tickets to.

 

WORKSHOPS

Booking a workshop is done by "Make a reservation" on our website or by sending an e-mail.

All workshops are held in either English or Dutch, the choice is yours.

Cancellations made later than four weeks before the event will be charged at 100% of the price. All cancellations must be made in writing, via e-mail, to be approved by Fincaloe.

Fincaloe disclaims all responsibility to inform about ingredients we use during our workshops. It's the customer's own responsibility to inform us if he/she is allergic to anything. Edible and drinkable at our workshops may include, but are not limited to: Aloe vera barbadensis, Arborescens, Avocado, Black pepper, Bread - Gluten free, Cumin, Gin, Ginger, Honey, Jalapeño Pepper, Lemon, Lime, Olive oil, Oranges, Red onion and Soy sauce.

Fincaloe guarantees good quality of our own products and utensils on site. We disclaim all responsibility regarding products, plants and foodstuffs that we have not grown ourselves.

It's the customer's responsibility to keep the place clean, where the workshop is going to be. The place should be in such a good condition that Fincaloe and all participants feel comfortable performing the activity.

The customer understands these terms and conditions and accepts the inherent risks of a workshop environment when they confirm a booking.

 

PAYMENTS

All prices for companies booking workshops are exclusive of VAT, while prices listed on our webshop are inclusive of VAT. We reserve the right to change prices at any time without prior notice to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown.

After placing an order in our webshop, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched.

 

DELIVERY & RETURN

Our standard delivery within EU is included in the price, as long as you meet the minimum order value of €45. Should your order be below that amount, a shipping cost of €9.90 will be added. For international orders, a shipping cost of €19.90 is added. The standard / included shipping is not always trackable, and may arrive at a pick-up point.
Shipments that exceed a weight of 5 kg or size our shipping providers accept may need to be shipped using a heavy haulage company. For shipments outside of Belgium, additional shipping costs may be applied at checkout. For shipments to islands, additional shipping costs may need to be calculated. Delivery times may be longer for heavy or bulky shipments.

95% of our orders are processed and shipped within 48 hours. The delivery time varies depending on which country you order to. Expect to have your order within 10 days. If you require urgent delivery, do not hesitate to contact us and we will do our very best to arrange for you.

If your delivery address is within the EU, no additional taxes will be charged to you. If your delivery address is outside of the EU you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.

Please note that when shipping products to outside EU, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all products dispatched to you to an address outside EU, you are deemed to be the importer of the products and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

A lot of the products you order in our webshop can be picked up at our pick-up point in Belgium. After your order has been paid and processed, you will receive a message with information about when and where you can pick up your order. Contact us before you place your order if you wish to pick it up in Spain. If your order is not picked up within 4 weeks, it will be canceled and a refund in form of a e-gift card will be processed. No refund on products made to the customer's specification or products which otherwise has been given a clear personalized character.

Partial deliveries may occur. Products on the same order as a plant are usually picked up when you pick up the plant. Eco bags, apron and t-shirts are shipped directly from a third party distributor. Fincaloe disclaims all responsibility regarding their manufacturing time, delivery time and packaging materials.

If you receive a damaged product, we require images of the damage to be sent to order[a]fincaloe.eu for quality assurance purposes. After our review, replacement options, if any, will be provided.

We have a 14 days return policy. Products that can be returned are refunded with an online credit note (e-gift card).
When purchasing products in our webshop you have a 14 day withdrawal period in accordance with applicable consumer protection legislation. However, the right of withdrawal does not apply to the following kind of products:

(a) Products made to the customer's specification or which otherwise has been given a clear personalized character
(b) Products with broken seals, due to health protection or hygiene reasons.
(c) Food
(d) Plants
(e) Date-specific products like event tickets and workshop tickets
(f) Bundled products (unless you're returning everything in the bundle)
(g) Gift cards
(h) Downloadable products
(i) Price reduced products

If the product is scratched or used then this is classed as a used product, so we cannot offer you a full refund. The customer is responsible for the product during the return shipping. The return shipping cost is covered by the customer.

Return address:
Fincaloe
Jan van Aelbroecklaan 55
9050 Gent
Belgium

 

OUR PRODUCTS

We have a premium quality guarantee on all products produced by Fincaloe. In the unlikely event that a product from us is in such a bad condition that it's not usable, please contact us immediately for a 100% online credit note (e-gift card) refund.

In the event of a complaint about a product not produced by Fincaloe, the customer accepts that it may take up to 30 days before the issue is solved.

If a product has a limited shelf life, it will be mentioned in the description in the webshop.

 

AMEDMENTS

Fincaloe reserves the right to change the prices and services offered, the policies and these terms and conditions at any time. These terms and conditions may be updated periodically. It's the customer's responsibility to always refer to the latest version published on the site.

For information and clarifications of the conditions, as well as for any complaints, you may contact us at hello[a]fincaloe.eu.

Fincaloe will not share personal information with third parties. Read more under privacy policy.

For anything not expressly provided for in this contract, the provisions of Belgian law shall apply.

These terms and conditions apply to all projects developed or created by Fincaloe, unless otherwise indicated.

 

Updated, Oct 2024